thompson@cass.net
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1-734-279-1244

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"Whatever It Takes"
 
 

Customer Testimonials

1/4/13

Please put me on your mailing address. I want to thank you again for the fine service you provided when you put in our new furnace. It is working great. Happy New Year.

~Donald Miller
 

1/3/13

This email is just to let you know that we could not be more satisfied with the new furnace. The problems with the old one was explained to us so clearly (even a picture on the camera). The new one was installed so fast. Thank you and we think you are doing great.

~John and Judy Straub
 

12/28/12

Thank you for the very generous donation of miscellaneous food you gave to the Dundee Caring & Sharing program. With donations like yours, we continue to help the less fortunate with their groceries.

These donationa have been put in our food pantry for the continued ministry of distributing food to those in need in our community.

Thanks again for your generous donation and your continued support to our program.

~Gratefully,
Edwin Proctor
Dundee Caring & Sharing
 

9/20/12

To Whom It May Concern: The staff at the Summerfield High School yearbook, extends our appreciation for your support of our school. It is only through contributions from the businesses like yours that we are able to produce the yearbook.

Thank you again for the donation.

~The Summarium Staff
 

May 19, 2012

I was very pleased with the professionalism of your serviceman and with the prompt and efficient work that was completed that morning. I will contacting your office again to schedule some additional plumbing services.

Thank you!

~Thorson, Ann Arbor
 

9/12/2012

We would like to commend Jeremy- very hard working—especially in the terrible heat when replacing the A/C. Very conscientious and valuable employee!! We recommend your company to our neighbors, both these referrals resulted in installations. We will continue to recommend Thompson's.

~ Linda & Chuck, Temperance
 

7/15/2012

I had a generator installed July 11th by Thompson & Iott. They did a great job. They arrived on time, explained everything, cleaned everything up, and I am very pleased. Very nice polite young men. Now I don't have to worry about power outages.

Thank you & please send me any coupons & special offers.

~ Sherri Meyer
 

7/3/2012

I sure am enjoying my central air conditioning this summer! THANK YOU!

~ Brenda
 

3/29/2012

Thank you so much. Your service guy was very professional and did a great job. You are an answer to my prayer for me.

~ P. Turner, Monroe, MI
 

1/27/2012

Was going to post a big thank you on facebook about customer loyalty. It is rare in todays age that it means something to a business. I appreciate all the work you guy-and gals- have done for us!! I recommend you any chance I get. Thanks Brian for your help today!!

~ Denise Gilson, Hinesly Orthodontics
 

Hi,

I was very pleased with the way Chris H handled my furnace problem. He answered all my questions and did a good job of explaining the pros and cons of repairing it or purchasing a new one. After talking to him I'm sure I made the right decision in buying a new one.

~ Ted Avery
 

12/21/2011

Dear Friends,

Thank you for your generous donation of canned goods from your food drive and Visa gift cards for $700.00 you gave to the Dundee Caring and Sharing program. With donations like yours we continue to help the less fortunate with their groceries.

These donation have been put in our food pantry for the continued ministry of distributing food to those in need within our community.

Thanks again for your generous donation and your continued support of our program.

Gratefully,

~ Edwin Proctor, Dundee Caring and Sharing
 

12/15/2011

To whom it may concern:

Thank you so very much for your prompt, polite, professional service. I was quite impressed with the top rate customer service I received from all 3 of the men I dealt with, Justin, Chris & Ray! I will most certainly recommend your company to others.

~ C. Muncy, Temperance, MI
 

12/2011

I received your letter wanting to know if everything was O.K. with your workers and service. I just wanted to personally thank Brian for getting the work done on our water heater even before the work on our furnace was done. Our 6 yr. old son was having headaches, and after the water heater pipe was cut off and fixed right, he has had no more headaches!!! I had 2 other furnace places out to give me estimates also, and neither one noticed the water heater pipe like Brian did. Again, that meant alot to us, knowing now our son is no longer getting sick from the carbon monoxide it was putting off. Our furnace works great and our bill seems to be lower for heat than it was. So all in all we are happy!!!!

Thank you again and all of you have a Happy Holiday!!

~ Brian and Barb Rorrer
 

11/30/2011

Dear Thompson Plumbing & Heating:

Your local Dundee Bob Evans would like to thank you for participation in out Thanksgiving drive to feed local families. Your Generous donation, combines with other local businesses and our customers donations to this program, made it possible for us to donate farmhouse feast meals to 20 families this year. Our restaurant is partnered with a local soup kitchen that identified these families and delivered their meals.
We greatly appreciate your donation and look forward to your continued support in the years to come. Please help us spread the work so next year we may be able to increase the number of families we provide meals for. Thank you again and Happy Holidays.

Sincerely,

~ Dundee Bob Evans
 

11/17/2011

Dear Mr. Thompson,

Thank you so very much for your support in the 2011 Rose Run. This year’s run raised over $10,000.00 to put us at a grand total of $31,455.22 raised for The Breast Cancer Research Foundation and the The Volunteer Fire Department in Petersburg, Michigan. What
started out as a small idea has become a largely successful event in a small town. We truly could not do it without you. Thank you.

Sincerely yours,

~ Jessica Cribbs
Race Director, The Rose Run
 

9/2011

What a wonderful thing you have done giving away the New Bryant Furnace. I am so grateful we’re the recipient. Thank you again so very much.

~ Deb Mattes, Monroe
 

7/25/11

To our friends at Thompson's:

Nick and Dave installed a new air conditioner for us on July 8. Like all Thompson's employees, they were courteous, hard-working, and exemplary at cleaning up after themselves. (They also had good manners by graciously complimenting the chocolate chip cookies I provided.)

During the recent 90° days, we were happy to have a functioning air conditioner which worked flawlessly. I also appreciated the expert advice I received over the phone when I had a question about the new air conditioner last week.

Thank you

~ Linda and Joe
 

7/15/11

We are excited to announce that the 9th Annual Marilyn Iott Memorial Open this past weekend was a huge success. After all expenses were paid, $18,318 will be added to the Scholarship Fund! That is our best year ever and we can’T thank you enough for your support. There was an excellent turn our for the event, everyone braved the ehat, and all the golfers seemed to have a great time. Our sole method of fundraising for the scholarships is this annual golf outing. It is because of YOU, our loyal supporters and golfers that we are able to make this happen. These scholarships are making a big impact in our community and we know Marilyn would be proud that all this is being done in her honor. Thank you for your contribution, and we will be in touch again next year.

Best wishes,

~ The Lott Family
 

7/3/11

Thank you for participating in the Mercury Recycling Program. Because of responsible companies like yours, we are able to continue protecting Michigan’s air & water from the harmful effects of mercury pollution.

~ Becky, Michigan Energy Options
 

6/30/11

Thank you for the excellent service!

~ Bill, Temperance
 
 

6/6/11

Dear Sir,

I called for an estimate to repair a heat pump at a home on Trost Road. After our conversation, I expected an estimate for replacement. What an unexpected surprise to find an estimate for repair on my desk! Thank You! I sent it along to the buyer with a resounding recommendation to use you for repair or replacement. Thanks again for your time.

~ Caryn, Monroe
 
 

5/31/11

Dear Mr. Thompson,

I want to take this opportunity to say thank you for the generous donation toward the annual “25 Changes Lives” Campaign. As you well know, MCOP is working in the community to reduce the effects of poverty and improve the quality of life for Monroe County residents. Through this campaign, we are able to serve those who would otherwise fall through the cracks. During this challenging economy, we continue to work hard providing opportunities for our neighbors to become self-sufficient. This can only be done through the generosity of people like YOU.

So again, I thank you for supporting MCOP and look forward to our continued work together to make a difference.

Best Regards, ~ Stephanie (Executive Director)
 
 

5/20/11

Dear All of You at Thompson Plumbing & Heating,

I’ve been wanting to write & let you know what a wonderful experience I had with dealing with your company. I had dealt with a Monroe Company for many years & had not been happy. Calling you was the best thing I’ve done since the last time I called you to install a water heater back in November. Being a single women I have ran into more bad experiences, from being talked down to, for being inexperienced to whatever line of work we were dealing with. It was a pleasure and almost painless(except for the bill). I have only one regret, that I did not call sooner. You are on the top of my list, you will be the only one I call I the future. I thank you again.

Sincerely, ~ Paulette, Carleton
 
 

5/12/11

On behalf of CCVCA, I want to thank Thompsons for the donation again this year for the Bedford Relay for Life.
 
 

5/10/11

All at Thompson Plumbing,

My experience was very good. The technician was very cordial and helpful. He went out of his way to protect the floors and work area. I appreciate the good price and service. Now that I have a new air conditioner we'll probably have the coolest summer on record!

Thanks, ~ John
 
 

5/1/11

Thank You,
Both crews did a great job. Worked efficiently, installed properly, cleaned mess, pleasant work attitudes.~ Richard, Ida
 
 

4/21/11

To Whom It May Concern,

Thank you so much for such quick service. I really appreciate it. I am very satisfied with the work & hot water tank. I have lived in the house for about 5 years now. We really never had hot water and if we did it would run out very quick. Now we can all (5 of us) take a shower and we never run out. Thanks again and I will recommend your company to anyone who may need your services.

Sincerely, ~ Debra
 
 

4/4/11

Dear Thompson Plbg & Htg,

Thank you so much for your donation to our fundraiser. We truly appreciate community support, it helps so much.

Sincerely, ~ Summerfield Athletic Boosters
 
 

1/24/11

Great job by the installation team. Fast, efficient and clean. Good job. Would recommend to others. ~ William, Petersburg
 
 

Thank you for the prompt response. Your plumber was very helpful & friendly & did not leave until my wife was satisfied with his work. We will call again with future plumbing needs. ~ Howard, Lambertville

 
 
Just wanted you to know how highly I think of you all. Your customer service is top notch & unbeatable. Your crew is spectacular. You have gone above & beyond in everything you've done & it is truly appreciated. ~ Shan, Britton
 
 
On January 21st, your staff installed a new furnace in our home. We would like to tell you what a great team you have. They explained in detail about the installation, they continually worked until the job was done, cleaned up all messes and materials from the installation. Very careful in not tracking in dirt, overall a great job. ~ Jan, Dundee
 
 
The young man servicing my furnace & a/c was exceptionally nice & efficient. ~ Helen, Ypsilanti
 
 
Recently we had a heater put in our barn and garage. The men sent to do the job were hard workers and efficient. We were pleased to see young people with a good work ethic and also pleasant on the job. You are a good company with good employees. ~ Robert, Ida
 
 
I just wanted to take a minute to thank you for the wonderful service I received recently when I called your company when my furnace went out. Your serviceman came out quickly and diagnosed the problem in minutes. When he saw that it was a problem with a part being recalled by Carrier, he got me in touch with a Carrier dealer to take care of the problem. Being new to the area, we just choose your company from the phonebook. after this, we will certainly call you for any plumbing or heating concerns and will highly recommend you to any friends or neighbors needing such service. ~ Terri, Petersburg
 
 

I would like to thank Thompson Heating for promptly coming out to our house on December 20th to determine that our furnace needed
to be replaced and that the level of carbon monoxide in our house was not safe. You provided us with two space heaters for the night
and came the next day to install a new furnace. It was also good that you realized the furnace was less than 20 years old and that
Bryant was responsible for paying $950 towards the cost. Fortunately the balance was picked up by our First American Home Warranty
that we had just purchased weeks before! Merry Christmas to us!"

Thanks again for your services. ~ Monica, Temperance
 
 
December 22, 2010

Dear Friends,

Thank you for your very generous donation of Canned Goods to the Dundee Caring and sharing program. With donations like yours we continue to help the less fortunate with their groceries.

These donations have been put in our Food Pantry for the continued ministry of distributing food to those in need within our community.

Thanks again for your generous donation and your support to our program.

Gratefully,

Dundee Caring and Sharing ~ Edwin Proctor
 
 
January 4, 2010

Dear Friends,

Thank you for collecting and donating food to our Dundee Caring and Sharing program. This helps with our monthly distribution of food to those in need within our community.

Thanks again for thinking of us.

Gratefully,
Dundee Caring and Sharing ~ Edwin Proctor
 
 

Good Evening,

Today 12/22/2009 at around 3:30pm I placed a call to you to have someone come out to fix our furnace.  I was told that someone would be here by 5:30pm. 

At 5:15pm I received a call from Dave Palson who told me that he was just leaving Milan and that he would be here in about 10 minutes and he was!

We have used Thompsons a few times in the past and have always been pleased with the work completed.  However, this time was even better!  Not only did we receive excellent service we also had Dave here.  I have come in contact with many service people but none like Dave.  He was very pleasant, took the time to explain exactly what was wrong, showed us the problem and fixed it very quickly.  Not only that...he was also very nice to talk to.  My wife and I enjoyed having him here.

It's tough to find true customer service anymore, but we saw that in Dave.  You have a true asset working for your company and he should be commended for his dedication to his profession and the way he handles his customers!  We are very pleased and will continue working with Thompsons because of people like Dave!

Please make sure that he has the opportunity to see this email and thank him for us! ~ Greg and Tina, Dundee